Yaqub Abo Chulleih

IT Manager

Directed day-to-day IT operations across hardware, software, and networks, ensuring 99% uptime and secure enterprise IT environments. Administered Office 365 services including SharePoint, Intune, and Azure Active Directory, enabling enterprise collaboration and security. Assisted customers in achieving ISO 27001 certification, contributing to the development and enforcement of technical IT policies, procedures, and operational controls to align with international standards. Led deployment and upgrade of LAN/WAN networks, servers, and endpoint systems, optimizing performance and reliability. Provided L3-level support for infrastructure, networking, and cloud systems, serving as escalation point for complex technical issues. Implemented and managed IP telephony systems (3CX, Grandstream), reducing communication costs and improving call reliability. Deployed and managed VMware ESXi & VCenter environments, enhancing virtualization and resource allocation. Configured and enforced firewall policies (Fortigate, Sophos) to strengthen cybersecurity posture and reduce risks. Designed and executed backup & disaster recovery strategies using Veeam, Synology, and NAS solutions, ensuring business continuity. Provided technical training and user support across Microsoft, Mac, and Linux platforms, improving IT adoption and productivity. Managed hosting and domain services (CPanel, WHM), ensuring uninterrupted client-facing operations. Delivered reporting and analysis using SQL queries and PowerShell scripting to support decision-making.

• Directed day-to-day IT operations across hardware, software, and networks, ensuring 99% uptime and secure enterprise IT environments.
• Administered Office 365 services including SharePoint, Intune, and Azure Active Directory, enabling enterprise collaboration and security.
• Assisted customers in achieving ISO 27001 certification, contributing to the development and enforcement of technical IT policies, procedures, and operational controls to align with international standards.
• Led deployment and upgrade of LAN/WAN networks, servers, and endpoint systems, optimizing performance and reliability.
• Provided L3-level support for infrastructure, networking, and cloud systems, serving as escalation point for complex technical issues.

The AUB Medical Center in all of its sections and buildings was upgrading to become paperless and deploy new E-Health software. My tasks included, but were not limited to: Allocated and assigned support tickets as required. Assisted in troubleshooting, testing, and supporting enterprise systems in daily IT operations. Installed and maintained computers and IT-related equipment across the hospital network. Performed hardware upgrades and installed/de-assembled IT equipment. Worked closely with managers and end-users to ensure IT policies, procedures, systems, and tools were correctly applied. Provided LAN/WAN network configuration and troubleshooting. Delivered printer support (local, shared, network, print server): installation, sharing, troubleshooting. Supported AUBMC EPIC application and provided security remediation. Managed Active Directory (users, OUs, policies, AD maintenance). Generated and submitted daily executive reports.

• Allocated and assigned support tickets as required.
• Assisted in troubleshooting, testing, and supporting enterprise systems in daily IT operations.
• Installed and maintained computers and IT-related equipment across the hospital network.
• Performed hardware upgrades and installed/de-assembled IT equipment.
• Worked closely with managers and end-users to ensure IT policies, procedures, systems, and tools were correctly applied.

Audited and standardized online shop data entries for accuracy and consistency. Corrected errors and ensured product images matched relevant shop data.

• Audited and standardized online shop data entries for accuracy and consistency.
• Corrected errors and ensured product images matched relevant shop data.

Installed and supported POS software systems, ensuring smooth business operations. Conducted network and hardware troubleshooting to resolve performance issues. Delivered software training to users, improving adoption and reducing support requests.

• Installed and supported POS software systems, ensuring smooth business operations.
• Conducted network and hardware troubleshooting to resolve performance issues.
• Delivered software training to users, improving adoption and reducing support requests.

Facilitated registration for races and coordinated with teams to ensure smooth execution of events. Maintained and updated participant data with accuracy, improving reporting and event readiness. Oversaw website updates, ensuring user-friendly and informative communication. Served as operations room controller on race day, handling real-time updates and emergencies. Coordinated with the timing team on race day, working with Mylaps software to ensure accurate results. Led the electronic timing team, verifying results with manual timing teams and the Lebanese Athletic Federation. Managed electronic timing independently and as part of a team, demonstrating leadership in high-pressure environments. Verified race results and resolved discrepancies in a timely manner. Uploaded official race results to the website, enabling runners to view times and print certificates. Assisted in managing special projects, contributing to successful international event execution.

• Facilitated registration for races and coordinated with teams to ensure smooth execution of events.
• Maintained and updated participant data with accuracy, improving reporting and event readiness.
• Oversaw website updates, ensuring user-friendly and informative communication.
• Served as operations room controller on race day, handling real-time updates and emergencies.
• Coordinated with the timing team on race day, working with Mylaps software to ensure accurate results.